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UTI Teleconsultation


A urinary tract infection (UTI) is an infection in any part of your urinary system, most often the bladder and urethra. If you’re experiencing any of the below symptoms, you may have a UTI:

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Smelly / cloudy pee

Burning sensation when peeing

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Blood in pee

Needing to pee suddenly / more often 

With Ease, you can both stay home and stay on top of your sexual & reproductive health. See a doctor online and get answers fast, avoid the clinic, and have your treatment delivered - all from the comfort of your home.


  • Consult with doctors experienced in sexual & reproductive health.

  • Medication prescribed and delivered to you in as little as 4hrs (charged separately post-consultation)

NOTE: if you’re experiencing severe symptoms or bleeding, please call 995 or seek in person care at your nearest clinic or hospital immediately

Expert care from the comfort of your home

Here's how it works

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You Tell us

We Review 

We deliver

Fill in our health questionnaire and speak with one of our doctors.

Our doctor will evaluate your needs and issue a prescription (if appropriate).

We deliver your treatment to you in discreet, unbranded packaging.

Taking care of yourself shouldn't be hard

We make it simple in 3 ways


Request a prescription whenever you want. No more scheduling problems or time-consuming clinic visits.


Save money on clinic consultations, transport, and time off work to see a doctor.


Speak with a doctor online from the comfort and privacy of your home

Not sure what's wrong?

Our doctors are here to help. During the health questionnaire and teleconsultation with the doctor, you can describe your symptoms, obtain a diagnosis, and get treatment. You’ll also get to learn more about your condition and get prevention tips for the future.

UTIs at a glance

Between 50% - 60% of adult women will have at least one UTI in their life. It's completely normal, and we're here to help you treat and prevent them.

Who are your doctors?

What can I expect from the teleconsultation?

All doctors on our platform are local licensed doctors with years of experience in sexual and reproductive health. When you sign up for a teleconsultation, you will be provided with the name and license number of the doctor who will attend to you

The teleconsultation lasts up to 10 minutes. Our doctors will discuss your symptoms, and if appropriate, prescribe your treatment. You’ll also have the chance to ask about your condition, the treatments available, and get advice on how to prevent the condition from occurring again in the future.

What happens if a UTI is left untreated?

Can I claim the teleconsultation under my insurance plan?

UTIs can get in the way of healthy sex life. They can also cause long-term problems. Untreated UTIs can cause recurrent infections and possibly long-term kidney damage.

Major insurance companies may provide plans that cover medical consultations through video call. Please check with your insurance provider if your plan covers this. We will provide you with any documentation you need for you to make your claim. 

Frequently asked questions

Can I make an order for someone else?

Unfortunately not. For legal reasons, we need the person who will use the medication or who is undergoing the test to create their own account with their details, and to request the prescription or test kit from us. If your partner, friend or relative needs to use our services, please have them create an account or reach out to us.

Is Ease safe?

Yes! Any medication purchased through Ease are prescribed using the same rules and medical standards as your family physician. Our medical professionals will only prescribe medication if it is safe to do so based on the information you provide us. We work with major retail pharmacies to dispense your medication so you can rest assured that your medication is coming from a reliable source. We’ll also check in with you now and then to make sure you’re responding well to your medication. In the event that you’re experiencing any side effects or have any doubts, our customer and medical teams are available to answer your questions.

Who prescribes the medication at Ease?

We partner with local licensed physicians with years experience in sexual and reproductive health. When you sign up for an appointment with us, or request a prescription, you will be given the details of the physician who will be attending to you.

Can the teleconsultation fee be claimed under my insurance plan?

Major insurance companies may provide plans that cover medical consultations through video call. Please check with your insurance provider if your plan covers this. We will be able to provide any required documentation for you to make your claim.

Is Ease a clinic or pharmacy?

We are not a pharmacy, nor are we a licensed clinic. Ease is a digital health platform designed to make access to sexual and reproductive health services more convenient and affordable through the use of technology. We work closely with licensed doctors, retail pharmacies and testing labs in order to make the process of attending consultations, obtaining medication, and getting tested as streamlined and convenient as possible.

How do I pay for my medication?

Once your doctor has written up your prescription, we will send you an email with instructions on how to pay for your medication.