Frequently Asked Questions

Birth Control

How effective are birth control pills?


With perfect use, the pill is 99% effective. This is much higher than condoms and other forms of birth control. The more regularly you take your pills, the more effective they will be. However, because many people don’t use the pill perfectly (e.g. missing their pill), it can end up being around 91% effective. This is why we strongly recommend that you do your best to use to take your pill consistently, and in the manner prescribed by your medical provider. You can find out some tips and tricks to help you take your pill consistently by visiting our blog here: https://www.ease-healthcare.com/blog




I don't know what to order. Can you help me choose?


Ease’s services via HealthPass are directed only to users who have taken birth control before. If you’re a first time user or you’re unsure what type of birth control might work best for you, you may sign up for a teleconsultation with our doctor on our platform (www.ease-healthcare.com) to discuss your needs and preferences in detail and find out what's best for you. After the consultation, you’ll be able to purchase your medication and have it delivered to you.




What if I miss my pill?


If it has been 24 hours or less, take your late pill as soon as you can. This may mean taking 2 pills in one day.
If it has been over 24 hours, take your missed pill with your next pill at your regularly scheduled time. If you missed a placebo pill, you have nothing to worry about! Just continue the rest of your placebo pills as normal. Make sure to start your next pack on time on your usual start day.
If you ever are unsure about how many pills you've missed or confused about what you should do, please don’t hesitate to contact us. Our customer care team will be here to answer any questions you have and help guide you through your next steps!




Are there different kinds of birth control pills?


Yes. There are many different kinds of birth control pills (with different doses of hormones in different pills). Depending on your medical history, some pills may be more suitable for you than others.




How long can I be on the pill? Will I have trouble getting pregnant later on?


As long as there is no medical reason to stop taking the pill, you can be on it for years, whether it is to regulate their menstrual cycle, treat cramps or protect against pregnancy. The best part? You can stop taking the pill at any point if you decide that you want to get pregnant; there is no change in fertility with the use of birth control pills.




I don't know what to order. Can you help me choose?


If you’re unsure what type of birth control works best for you, our medical providers will be able to recommend healthy options for you. Simply go to "birth control", select "get started", and fill up a short form with information about your medical history. In the same form you can choose to schedule a 10-mins consultation with one of our physicians to discuss your options.




Why get birth control online?


Although many women are used to getting birth control through their doctors, you can now get the same options online . Ease offers extensive support to anyone exploring different birth control pill options, and free shipping once you decide which route you want to take. Getting birth control online instead of in person has a number of benefits, including: Convenience - Request a prescription whenever you want. No more scheduling problems or time-consuming clinic visits. Affordability - Save money on clinic consultations, transport, and time off work to see a doctor. Discreetness - Speaking with a doctor and obtaining medication / test kits online means you can get everything done from the comfort and privacy of your home. Getting your birth control online may feel like a leap, so feel free to contact a member of our team for further information.




It’s my first time using birth control. Should I speak with a doctor first?


Yes, we recommend that you schedule a teleconsultation to discuss different birth control options, and find what works best for you according to your health history and preferences. Ease’s services via HealthPass are directed only to users who have taken birth control before. If you’re a first time user or you’re unsure what type of birth control might work best for you, you may sign up for a teleconsultation with our doctor on our platform ( www.ease-healthcare.com) to discuss your needs and preferences in detail and find out what's best for you. After the consultation, you’ll be able to purchase your medication and have it delivered to you.




What are some side effects of birth control pills/patches?


Some side effects are headaches, nausea, spotting (light bleeding between periods), breast tenderness, and changes in your periods (it might come early, late, or stop altogether). Good news is that they don’t affect everyone and they tend to go away in 2-3 months as your body gets adjusted to the hormones.




How do birth control brands differ from one another?


There are two main differences among different brands of pills. The first is the number of pills per pack. Some pills contain only 21 active pills. This means that for 1 week a month, you won’t take any pills and start your next pack after the 7 days break. Other brands provide 28 pills (24 active pills and 4 placebo pills) which means you will take 1 pill every day of the month. The second difference is hormonal dosage. While all combination pills contain the hormones estrogen and progestin, they have different dosage levels. Which dosage is best for you depends on your health history and your preferences e.g. if you want to skip your periods or not). We recommend first time users to sign up for a teleconsultation with one of our doctors as they will be able to help you find a brand that works for you.





Emergency Contraception

How do emergency contraceptives work?


Emergency contraception works by blocking your ovaries from ovulating. If you do not release an egg during ovulation, you cannot get pregnant. Emergency contraception is not an abortion pill and will not work if you are already pregnant.




How often can I take emergency contraception?


Emergency contraception should not be used as regular birth control. Although there are no known health risks, regular use can result in increased side effects (like irregular bleeding). If you find that you need emergency contraception more than 2 or 3 times a month, we recommend that you consider starting regular birth control which is much more effective (up to 99% effective when used as directed) compared to emergency contraception (ranges from 58%-94% effective, depending on timing).




Will I get side effects?


Most women will not experience any side effects from emergency contraceptive use. However, sometimes emergency contraception can cause spotting or irregular bleeding about one week before or after your scheduled period. Other possible side effects are nausea, vomiting, headache, dizziness, breast soreness, or cramping for 1 to 2 days after taking emergency contraception. If you throw up within 2 hours of taking emergency contraception, your body may not have absorbed the pill and you will need to purchase a new pill. Please contact us immediately if this happens as we will need to send you a new pill as soon as possible.




How effective are emergency contraceptive pills?


Emergency contraception is about 58-94% effective at preventing pregnancy. The range is so large because, taken at the right time, emergency contraception is highly effective. However, some women are unable to access the medication quickly enough, and that reduces its efficacy.




When should I take emergency contraception?


- If you have sex without a condom or if the condom breaks, slips, or falls off. - If you have sex and have missed more than 2 days (48 hours) in a row of your combined hormonal contraceptives (pill, patch, or ring). - If you have sex and are more than 3 hours late taking the progesterone only pill.





About Us

Does Ease replace my primary care provider?


Ease does not replace your primary care provider, but helps you avoid making multiple appointments by allowing you to access sensitive healthcare services in a more convenient way. We encourage you to continue seeing your primary care provider, especially for annual checkups and urgent care.




Where is Ease available?


We are currently only available in Singapore.




Is Ease safe?


Yes! Any medication purchased through Ease are prescribed using the same rules and medical standards as your family physician. Our medical professionals will only prescribe medication if it is safe to do so based on the information you provide us. We work with major retail pharmacies to dispense your medication so you can rest assured that your medication is coming from a reliable source. We’ll also check in with you now and then to make sure you’re responding well to your medication. In the event that you’re experiencing any side effects or have any doubts, our customer and medical teams are available to answer your questions.




Is Ease a clinic / pharmacy?


We are not a pharmacy, nor are we a licensed clinic. Ease is a digital health platform designed to make access to sexual and reproductive health services more convenient and affordable through the use of technology. We work closely with licensed doctors, retail pharmacies and testing labs in order to make the process of attending consultations, obtaining medication, and getting tested as streamlined and convenient as possible.





Service

I don't know what to order / it’s my first time taking birth control. Can you help me choose?


Ease’s services via HealthPass are directed only to users who have taken birth control before. If you’re a first time user or you’re unsure what type of birth control might work best for you, you may sign up for a teleconsultation with our doctor on our platform ( www.ease-healthcare.com) to discuss your needs and preferences in detail and find out what's best for you. After the consultation, you’ll be able to purchase your medication and have it delivered to you.




How does it work?


To get birth control / emergency contraception from Ease via HealthPass:

  1. Sign up for a Birth Control and Emergency Contraception Request for a nominal fee of $1
  2. Complete a health assessment form to determine your suitability for birth control and indicate your preferred brand option. Select a time and date for your check-in appointment with one of our doctors (this is required by health regulations).
  3. Return to HealthPass to purchase your birth control package / emergency contraception. Your appointment will only be scheduled and your order will only be processed once you have completed this step.
  4. Attend your video check-in with the doctor at your selected time.
  5. We will deliver your medication to your home.




How is medication from Ease shipped?


Ease offers free shipping via Singpost’s 2-3 day tracked delivery service. We also offer an express delivery service via a private courier for an additional fee of $20 which guarantees that you’ll receive your medication within 24hr from the time of your purchase. The packaging is discreet, with no mention of our company or branding on the outside of the envelope.




Who prescribes the medication at Ease?


We partner with independent licensed doctors in Singapore who have experience and training working in telemedicine and are specialised in sexual and reproductive health.




Can I order a prescription for someone else?


No. For legal reasons, we need the person who will be consuming the medication to create their own account with their personal information (health history, ID, and contact details) and to request the prescription from us. During the video check-in, the doctor will verify this information to ensure that patients are obtaining medication for themselves and not someone else. If your partner, friend or relative needs to use our services, please have them create an account or reach out to us for assistance.




What does 24hr delivery mean?


We have an express delivery option which delivers your medication to you within 24hrs from your time of purchase. Once your medication is dispensed and your package has been prepared, our courier will deliver it to your doorstep. We send you a text message to let you know when your medication is coming, and our courier will call you upon arrival.




Can I get an electronic or physical prescription from one of your doctors?


Ease connects patients with doctors and pharmacies to improve access to medical advice and medication in a manner that is convenient and discreet. Currently, we are unable to provide standalone prescriptions (physical or electronic) to our patients.




I changed my mind. Can I return unopened medication?


No. For health and safety reasons, our partner pharmacies are unable to accept returned medication.




How can I renew my purchase / obtain a refill through HealthPass?


You can simply click on the birth control package that you had purchased previously. Please note that by doing so, you represent to Ease that nothing in your health questionnaire responses have changed since your last check-in appointment with our doctor and there are no new developments in your health status that we should know about. If in doubt, please reach out to our customer care team and we will be able to assist.




I received a notification that my package was delivered but I can’t find it, what do I do?


Please first thoroughly check your letterbox as packages can sometimes get stuck at the back of the letterbox. Please also check with your neighbor(s), household members, building manager, security staff or front desk staff who may have accepted/retrieved the package on your behalf. If you still cannot find your package, please email us right away. Once we confirm that the address provided in your form was correct, Singpost will be able to launch an investigation to find out more about the location of your package. Please note that if your package did not arrive due to an incorrect or invalid address being provided to us by you in your form, Ease is under no obligation to cover any replacement medication or re-delivery costs.





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DISCLAIMER: Ease is a digital health platform which facilitates the provision of healthcare services by connecting its users with licensed doctors, pharmacies and other licensed healthcare institutions. Ease itself is neither a licensed clinic nor a licensed pharmacy. Ease does not prescribe, store or dispense any medication. All medication purchased by Ease on behalf of its users come from licensed retail pharmacies. For further information, refer to our terms of use