Frequently Asked Questions

STD Testing

What are STDs/STIs?


Sexually Transmitted Infections (STIs) or Sexually Transmitted Diseases (STDs) are infections that are transmitted between partners during sexual activity. You can contract an STI through unprotected vaginal, anal, or oral sex with someone who has an STI. Some STIs can have serious long-term and even life-threatening consequences, and others may go undetected due to being asymptomatic.

Certain STIs, such as chlamydia, syphilis, and gonorrhea can be treated with antibiotics.
Other STIs, such as HIV, hepatitis C, and herpes cannot be cured, though the symptoms can be managed and treated.
You may sign up for an STD teleconsultation to discuss STD testing packages with one of our doctors or directly sign up for an at-home STD test.




How frequently should I get tested?


It is recommended for sexually active adults to get tested at least once a year, even when practicing safe sex regularly.

If you are sexually active with multiple partners, have unprotected sex, suspect a partner may have an STI due to visible symptoms and/or if they have multiple sexual partners - it is recommended for you to get tested more than the minimum recommendation of once per year.
You may sign up for an STD teleconsultation to discuss STD testing packages with one of our doctors or directly sign up for an at-home STD test.




Why do I need to get tested for STIs? What are the risks?


While many STIs may remain asymptomatic - if left undetected and untreated - they can have serious long-term, and even life-threatening consequences. The sooner you are diagnosed, the sooner you can start treatment.

Regular testing is also important for the safety and wellness of yourself and your partners.
You may sign up for an STD teleconsultation to discuss STD testing packages with one of our doctors or directly sign up for an at-home STD test.




What are symptoms of STIs?


Here are some of the common symptoms of STI / STDs, if they appear near your genitals, anus, or mouth:

  • Pain
  • Swelling
  • Bumps, sores, or rashes
  • Itching and/or burning
  • Pain or burning when you urinate
  • Vaginal discharge that has a different smell, color, or texture
  • Bleeding from your genitals (that is not your period)
However, note that many STI / STDs have no signs or symptoms (asymptomatic). You can transmit your infection to your sexual partners even if you're not experiencing any visible symptoms. Hence, it is important to use protection, such as a condom, during sex and get tested regularly. If you're unsure if what you're experiencing might be a symptom of an STI you may sign up for an STD teleconsultation to discuss them with one of our doctors or sign up for an STD test.




Can STIs be treated / managed?


All STI can be treated or managed. Currently, syphilis, gonorrhoea, chlamydia, and trichomoniasis are curable. Although viral infections such as hepatitis B, Herpes, HIV, and HPV are incurable their symptoms can be reduced or controlled.




Can I get an STI through oral sex?


Yes. You can get an STI from both giving and receiving oral sex. STIs including HIV, syphilis, herpes, gonorrhea, HPV, trichomoniasis, and chlamydia, can be transmitted via oral sex. Certain STIs such as herpes can spread through skin-to-skin contact, while others can infect your throat through oral sex.




What packages do you offer for STI and HIV testing?


We currently offer four types of at-home STI testing packages:

  • HIV Test ($49) — HIV
  • Basic STI Test ($169) — Syphilis, Herpes II, HIV and Hepatitis B
  • Essential STI Test ($249) — Chlamydia, Gonorrhoea, HIV and Syphilis
  • Full STD Test ($349)– Chlamydia, Gonorrhoea, Syphilis, Hepatitis B, Herpes II and HIV




This is my first time getting tested, which test package should I choose?


If you are unsure of which test package to go for, we recommend for you to sign up for an STI Teleconsultation where one of our doctors can advise you on the different test options, and which test package would be more suitable for you based on your healthcare needs!




What are the methods of testing available for the different types of STIs?


  • For HIV Test (HIV) and Basic STI Test (Syphilis, Herpes II, HIV and Hepatitis B): Blood Sample
  • Essential (Chlamydia, Gonorrhoea, HIV and Syphilis) and Full STI Test (Chlamydia, Gonorrhoea, Syphilis, Hepatitis B, Herpes II and HIV): Blood Sample and Vaginal Swab (females) or Urine Sample (males)

Blood samples are collected by our licensed phlebotomist at a location of your choice (either at home or with a partner clinic) to avoid a painful prick draw! — the entire procedure takes up to 10 minutes.

Vaginal swabs and urine samples are self-obtained and will be picked up when they are ready to be collected, to be sent to the lab for testing.




How accurate is a vaginal swab when done by self instead of a doctor?


Studies show that self-obtained vaginal swabs are as accurate as clinician-collected cervical specimens in the diagnosis of chlamydia and gonorrhoea.

Our partner laboratory also regularly uses self-obtained vaginal swabs for these tests and from their experience, the results are as accurate as if they were taken at a clinic by a doctor.




Is at-home testing available for females only?


Our testing packages are available for everyone!




Is there a window period for testing?


Yes, it is important to take note of the window period of STI testing. This refers to the time period between the time of exposure to the infection and the time when infection indicators can be successfully detected by the test.

For maximum accuracy, our at-home STI tests should be taken at least 45 days after exposure.




What happens next if I test positive for an STI or HIV? Will I be prescribed medication, and does it come at an extra cost?


All of the test packages we offer include a complimentary post-test teleconsultation, where you can discuss your results and treatment options with our doctors! Any medication that is then prescribed will be charged separately, and will be delivered to you.





Birth Control

How effective are birth control pills?


With perfect use, the pill is 99% effective. This is much higher than condoms and other forms of birth control. The more regularly you take your pills, the more effective they will be. However, because many people don’t use the pill perfectly (e.g. missing their pill), it can end up being around 91% effective. This is why we strongly recommend that you do your best to use to take your pill consistently, and in the manner prescribed by your medical provider. You can find out some tips and tricks to help you take your pill consistently by visiting this blog post.




I don't know what to order. Can you help me choose?


If you’re unsure what type of birth control may work best for you, our doctors will be able to help. You can book a teleconsultation with one of our doctors to discuss different birth control options, and find what works best for you according to your health history and preferences.




What if I miss my pill?


If it has been 24 hours or less, take your late pill as soon as you can. This may mean taking 2 pills in one day.
If it has been over 24 hours, take your missed pill with your next pill at your regularly scheduled time. If you missed a placebo pill, you have nothing to worry about! Just continue the rest of your placebo pills as normal. Make sure to start your next pack on time on your usual start day.
If you ever are unsure about how many pills you've missed or confused about what you should do, please don’t hesitate to contact us. Our customer care team will be here to answer any questions you have and help guide you through your next steps! Email us: customer.care@ease-healthcare.com Call us: 9076 5845




Are there different kinds of birth control pills?


Yes. There are many different kinds of birth control pills (with different doses of hormones in different pills). Depending on your medical history, some pills may be more suitable for you than others.




How long can I be on the pill? Will I have trouble getting pregnant later on?


As long as there is no medical reason to stop taking the pill, you can be on it for years, whether it is to regulate your menstrual cycle, treat cramps or protect against pregnancy. The best part? You can stop taking the pill at any point if you decide that you want to get pregnant; there is no change in fertility with the use of birth control pills.




Why get birth control online?


Although many women are used to getting birth control through their doctors, you can now get the same options online . Ease offers extensive support to anyone exploring different birth control pill options, and free shipping once you decide which route you want to take. Getting birth control online instead of in person has a number of benefits, including: Convenience - Request a prescription whenever you want. No more scheduling problems or time-consuming clinic visits. Affordability - Save money on clinic consultations, transport, and time off work to see a doctor. Discreetness - Speaking with a doctor and obtaining medication / test kits online means you can get everything done from the comfort and privacy of your home. Getting your birth control online may feel like a leap, so feel free to contact a member of our team for further information. You can email us at customer.care@ease-healthcare.com or call us at 9076 5845




How does it work?


1. FIll in our online health questionnaire and attend a short check-in appointment with a doctor. If you're a first-time birth control pill user you can also sign up for a longer teleconsultation with one of our physicians for $20 to discuss birth control options in greater detail. 2. Our doctor will review your questionnaire responses and issue a prescription (if appropriate). 3. We deliver your birth control to your doorstep in discreet, unbranded packaging. Standard (2-3 working days) Delivery is free-of-charge, but you can opt for Express (24-hour) Delivery at an extra fee of $20. 4. Once your supply runs out, simply submit a short Birth Control Renewal form to get a refill




How long does it take for my birth control pills to be delivered?


You can receive your birth control in as little as 4 hours after your doctor's appointment, if you select our free 4-hour delivery service. Purchases made following an appointment will be delivered by 3pm the next day. You can also select our free 1 - 3 business day lettebox delivery via Singpost, which works best if you are not in a hurry and might not be home to receive the package.




It’s my first time using birth control. Should I speak with a doctor first?


Yes, all first time birth control users will have to sign up for a birth control teleconsultation as the doctor will need to understand your health history and preferences before prescribing a suitable brand of birth control pill/patch for you.




What are some side effects of birth control pills/patches?


Some common side effects include headaches, nausea, spotting (light bleeding between periods), breast tenderness, and/or changes in your menstrual cycle (it might come early, late, or stop altogether). Good news is that they don’t affect everyone and they tend to go away in 2-3 months as your body gets adjusted to the hormones.




How do birth control brands differ from one another?


There are two main differences among different brands of pills. 1. Number of pills per pack: Some pills contain only 21 active pills. This means that for 1 week a month, you won’t take any pills and start your next pack after the 7 days break. Other brands provide 28 pills (24 active pills and 4 placebo pills) which means you will take 1 pill every day of the month. 2. Hormonal dosage: While all combination pills contain the hormones estrogen and progestin, they have different dosage levels. Specific dosage levels may suit you best depending on your health history and your preferences (e.g. if you want to skip your periods or not). We recommend first time users to sign up for a Birth Control Teleconsultation with one of our doctors as they will be able to help you find a brand that works for you.




Do I need to see a doctor if I know which brand of birth control pills I want to purchase?


Yes. If this is your first purchase of birth control pills through Ease, you will need to attend a short video consultation with the doctor before they can write your prescription and before your medication can be dispensed.

However, if you have purchased birth control pills using Ease and would like to renew your purchase, you can simply fill up a Birth Control Renewal form and we will arrange for your medication to be dispensed and dispatched!




Does Ease accept health insurance for birth control?


Not at the moment, but we're happy to provide any invoices or documents you may need to make your claims. Please reach out to us at customer.care@ease-healthcare.com if you request such.





Emergency Contraception

How do emergency contraceptives work?


Emergency contraception works by blocking your ovaries from ovulating. If you do not release an egg during ovulation, you cannot get pregnant. Emergency contraception is not an abortion pill and will not work if you are already pregnant.




How often can I take emergency contraception?


Emergency contraception should not be used as regular birth control. Although there are no known health risks, regular use can result in increased side effects (like irregular bleeding). If you find that you need emergency contraception more than 2 or 3 times a month, we recommend that you consider starting regular birth control which is much more effective (up to 99% effective when used as directed) compared to emergency contraception (ranges from 58%-94% effective, depending on timing).




Will I get side effects?


While most people do not experience side effects from using emergency contraceptive pills, some do experience spotting or irregular bleeding about one week before and/or after your scheduled period. Other potential side effects include nausea*, vomiting*, headache, dizziness, breast soreness, or cramping for 1 to 2 days after taking emergency contraception. *If you vomit within 2 hours of taking your emergency contraceptive, your body may not have absorbed the pill and you will need to purchase a new pill. In the case that this happens, please contact us immediately at customer.care@ease-healthcare.com or 9076 5845




How effective are emergency contraceptive pills?


Emergency contraceptive pills have efficacy rates of 58% - 94% in preventing pregnancies. The efficacy is dependent on the time the medication is taken and the brand of emergency contraception purchased.




When should I take emergency contraception?


You may want to consider taking emergency contraceptive if:

- You had sex without a condom or if the condom breaks, slips, or falls off.
- You had sex and have missed your combined hormonal contraceptives (pill, patch, or ring) for more 24 hours.
- You had sex and are more than 3 hours late taking the progesterone-only pill.




Is emergency contraceptives similar to birth control pills?


Birth control pills are taken regularly to prevent pregnancy, while emergency contraception is used as backup contraception to prevent pregnancy when taken after unprotected sex or when birth control fails. Emergency contraception should not be used as regular birth control. Although there are no known health risks, regular use can result in increased side effects (like irregular bleeding).




How long does it take for my emergency contraceptive pills to be delivered?


Express Delivery ($20): with an additional fee of $20, your package will be delivered to your address within 24 hours of your purchase by our courier. If you need your emergency contraceptive urgently, do opt for the Express Delivery option during your check out process.
(Please note that we will only be able to dispatch your medication after you've attended a video check-in with the doctor).

Standard Delivery (free): Your package will be sent inside a generic SingPost SmartPac mailer and delivered by SingPost to your letterbox within 2-3 working days.




Is it mandatory to see a doctor before I receive my emergency contraceptive?


Yes. According to health regulations, you will need to attend a short video check-in appointment with our doctor before your prescription can be written and your medication dispensed.

After you've attended the check-in appointment, your medication will then be dispensed and dispatched according to your chosen mode of delivery.





About Us

Does Ease replace my primary care provider?


Ease does not replace your primary care provider, but helps you avoid making multiple appointments by allowing you to access sensitive healthcare services in a more convenient way. We encourage you to continue seeing your primary care provider, especially for annual checkups and urgent care.




Where is Ease available?


We are currently only available in Singapore.




Can I make an order for someone else?


Unfortunately not. For legal reasons, we need the person who will use the medication or who is undergoing the test to create their own account with their details, and to request the prescription or test kit from us. If your partner, friend or relative needs to use our services, please have them create an account or reach out to us at customer.care@ease-healthcare.com or 9076 5845 .




Is Ease safe?


Yes! All medication purchased through Ease are prescribed by adhering to the same rules and medical standards applied to your family physician. Our medical professionals will only prescribe medication when it is safe to do so based on the information you've provided us.

We work with major retail pharmacies to dispense your medication, so you can be assured that your medication is dispatched from a reliable source.




Who prescribes the medication at Ease?


We partner with local licensed physicians with years experience in sexual and reproductive health. When you sign up for an appointment with us, or request a prescription, you will be given the details of the physician who will be attending to you.




Is Ease a clinic / pharmacy?


We are neither a pharmacy nor a clinic. Ease is a digital health platform set up to make access to sexual and reproductive health services more convenient and affordable through the use of technology.

We work closely with licensed doctors, retail pharmacies and testing labs in order to ensure that the process of attending consultations, obtaining medication, and getting tested is as streamlined and convenient as possible.





Birth Control Patch

How is the birth control patch different from the birth control pill?


The patch and the pill work similarly by releasing hormones to prevent pregnancy, or to regulate your hormones (with great benefits such as, lightening cramps, periods and managing acne). With perfect use (i.e. no missed patches, and patches are applied and changed correctly), the patch is up to 99% effective at preventing pregnancies.

Unlike the pill, the frequency of use for the patch is different. While the pill comes in packs of 21 or 28 pills depending on the brand, the patch will come in a pack of 3, of which you apply once a week, for 3 weeks each month and have a patch-free week.




How effective is the patch at preventing pregnancies?


With perfect use (i.e. no missed patches, and patches are applied and changed correctly), the patch is up to 99% effective at preventing pregnancies.




Does the patch have any known side effects?


Just like birth control pills, the patch contains hormones. Your body will require some time to adjust to a change in hormone levels as your start using the patch.

During this time, you may experience some side effects such as headaches, nausea, bloating (water retention not fat gain), and breast tenderness. It's normal to experience some side effects, and they usually subside within 2-3 months of continual patch use. It is worth noting that not everyone experiences side effects, and that its severity varies from person to person.

If this is your first time considering any form of birth control, we'd recommend that you schedule a Birth Control Teleconsultation with our doctors as they can better advise you on the types of birth control, and which would be most suitable for you depending on unique lifestyle and health needs.




Where should I paste the patch?


The patch is best applied to the upper outer arm, butt, stomach, or back areas, and should not be applied on your breasts. You can either paste it on the same area or switch, however it is recommended that you switch on the applied areas to prevent skin irritation.





Sexual Health

What can I expect from a Sexual Health Teleconsultation?


This is a teleconsultation that lasts up to 10 minutes. You will be able to discuss your symptoms or clarify any concerns and/or questions you may have regarding the symptoms you are experiencing, as well as seek advice on how to prevent the condition from occuring again in the future. If appropriate, our doctors will be able to prescribe your treatment. You can sign up here!




What conditions are eligible for treatment through a Sexual Health Teleconsultation?


You can sign up for a Sexual Health Teleconsultation to speak with our doctor if you're experiencing symptoms of yeast infection, bacterial vaginosis or urinary tract infection such as:

  • Burning, redness, and swelling of the vagina and the vulva
  • Pain or burning sensation when urinating
  • Pain during sex
  • Soreness
  • A thick, white vaginal discharge that looks like cottage cheese and does not have a bad smell
  • Fishy smell that gets stronger after sex
  • Itching
  • Thin white, gray, or green discharge
  • Needing to pee more often than usual during the night (nocturia)
  • Pee that looks cloudy
  • Needing to pee suddenly or more urgently than usual
  • Needing to pee more often than usual
  • Blood in your pee
  • Lower tummy pain or pain in your back, just under the ribs





Delivery

When will I receive my order?


We deliver 7 days a week. If you opt for our 4 hour delivery service, between midnight and 4pm, we will ship your prescription to you within 4 hours of your doctor's appointment (or in the case of post-consultation purchases or renewals, from your doctor's approval) free of charge. All orders made after 4pm on weekdays will be shipped the next day and arrive before 2pm. Please note that you, or an authorized person will need to be home to receive the package.

‍If you opt for our standard postal service, we will ship your medication on the same day as your doctor's appointment / approval and you will receive it within 1 - 3 working days. You can also self-collect your order from our office near Clake Quay. Please contact us if you would like to learn more about this option.




I missed my delivery. What should I do?


We will attempt to re-deliver it on the same day or the next day. However, please note that additional charges may apply.




Can I return my shipment?


Unfortunately, due to health and safety regulations, we cannot accept returns on prescription medication. However, if you believe we have made an error with your order, please contact us at customer.care@ease-healthcare.com




Do I need to be home to sign for my order?


For safety and privacy reasons, only the patient or their authorised person can collect the medication package. If you are not home, you will need to authorise someone to collect on your behalf. To do so, you can either call our hotline to let us know the detials of the authorized person, or indicate their details in the "additional comments" section of the checkout page.





Telehealth

Is it legal to prescribe medication online?


Yes it is. Ease is a telemedicine platform developed in compliance with Singapore’s Ministry of Health guidelines, enabling our doctors to prescribe medication and see patients remotely.




Is this a safe way to receive treatment?


Absolutely! Telemedicine is safe and effective, as long as doctors have accurate, current information about your case (and this applies to both telemedicine and in-person visits). This is why it is important that you answer questions truthfully, accurately, and completely in the health assessment form, and your consultation.

Furthermore, all doctors on our platform have completed the Singapore Ministry of Health's telemedicine e-learning course and are trained to deliver medical advice and prescribe treatments through telemedicine.




Is a video consultation mandatory?


Yes it is. According to MOH telemedicine requirements, all first-time patients must attend a video consult with a doctor in order to receive a prescription.




I have additional questions after my initial consult? What do I do?


All Ease healthcare users will have access to our medical support team and dedicated care team, meaning that you can get your questions answered and get additional help and support throughout your healthcare journey, even after your doctor's consultation is over.




Why do you need a picture of my ID?


Per MOH regulations, our doctor and medical team will need to confirm your identity before treating you via telemedicine.