Bookings & Cancellations Policy

Bookings

 

All teleconsultations are scheduled to last between 5 to 10 minutes. Please be ready 5 minutes before your designated timeslot.

 

Although our doctors will do their best to meet you at your exact booking time, there may be cases where our doctors are slightly delayed, as they may need to attend to patients in between calls. If such a situation arises, we kindly request your patience.

 

If, within 30 minutes from your designated timeslot, you are unable to connect with our doctor, please reach out to us at customer.care@ease-healthcare.com

 

In the event that you are absent from the call during your designated timeslot, we will attempt to reach out to you at the mobile number that you've provided us. If we are unable to reach you, a member of our customer service team will be in touch via email to discuss rescheduling options. 


 

Cancellations

 

We understand that things do come up, but we would like to request that if you need to cancel or postpone an appointment, you let us know at least 6 hours in advance. You can do this by reaching out to us at customer.care@ease-healthcare.com. 

 

In very rare instances, our doctors may have to attend to urgent enquiries or medical emergencies and may therefore have to cancel your teleconsultation appointment. In such an event, a member of our customer service team will be in touch. You will not be charged for any cancelled appointments, and if you decide not to reschedule, a full refund will be issued to you.

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DISCLAIMER: Ease is a digital health platform which facilitates the provision of healthcare services by connecting its users with licensed doctors, pharmacies and other licensed healthcare institutions. Ease itself is neither a licensed clinic nor a licensed pharmacy. Ease does not prescribe, store or dispense any medication. All medication purchased by Ease on behalf of its users come from licensed retail pharmacies. For further information, refer to our terms of use