Frequently asked questions
Can I make an order for someone else?
Unfortunately not. For legal reasons, we need the person who will use the medication or who is undergoing the test to create their own account with their details, and to request the prescription or test kit from us. If your partner, friend or relative needs to use our services, please have them create an account or reach out to us.
Is Ease safe?
Yes! Any medication purchased through Ease are prescribed using the same rules and medical standards as your family physician. Our medical professionals will only prescribe medication if it is safe to do so based on the information you provide us. We work with major retail pharmacies to dispense your medication so you can rest assured that your medication is coming from a reliable source.
We’ll also check in with you now and then to make sure you’re responding well to your medication. In the event that you’re experiencing any side effects or have any doubts, our customer and medical teams are available to answer your questions.
Who prescribes the medication at Ease?
We partner with local licensed physicians with years experience in sexual and reproductive health. When you sign up for an appointment with us, or request a prescription, you will be given the details of the physician who will be attending to you.
Can the teleconsultation fee be claimed under my insurance plan?
Major insurance companies may provide plans that cover medical consultations through video call. Please check with your insurance provider if your plan covers this. We will be able to provide any required documentation for you to make your claim.
Is Ease a clinic or pharmacy?
We are not a pharmacy, nor are we a licensed clinic. Ease is a digital health platform designed to make access to sexual and reproductive health services more convenient and affordable through the use of technology.
We work closely with licensed doctors, retail pharmacies and testing labs in order to make the process of attending consultations, obtaining medication, and getting tested as streamlined and convenient as possible.
How do I pay for my medication?
Once your doctor has written up your prescription, we will send you an email with instructions on how to pay for your medication.